Privacy Policy

Last updated: October 28, 2026

MinosTech LLC, operator of MSP Disposal ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using MSP Disposal, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the platform immediately.

1. Information We Collect

Information You Provide

  • Account registration details: name, email, phone number, company name, address
  • Payment and billing information (processed securely via third-party payment processors including Stripe)
  • Communications with our support team
  • Content you submit such as lot listings, bids, product images, and feature requests
  • Identity verification documents where required

Information Collected Automatically

  • Usage data: pages visited, features used, session duration, click patterns
  • Device information: browser type, IP address, operating system, device identifiers
  • AI detection images and product scan data when using our AI tools
  • Location data derived from IP address
  • Log data and error reports

Box Request Pickups and Driver Information

  • Precise location (GPS) of drivers using the MSP Disposal app for iOS or Android, collected only while a driver has an active pickup (from tapping Start until the pickup is completed, cancelled or marked unable to complete), including while the app is in the background
  • Pickup locations you save: address, map coordinates, on-site contact name and phone number, access notes and site hours
  • Pickup details: box types and quantities, preferred dates, instructions, and the box counts recorded by the driver
  • Photos taken or uploaded for a pickup, which may include the time and place they were taken, and signatures captured at pickup
  • Messages exchanged in pickup chats
  • Driver account details: name, email, phone number, vehicle description and license plate
  • Push notification tokens for the devices where you sign in

2. How We Use Your Information

  • To provide, operate, maintain, and improve the MSP Disposal platform
  • To process transactions and send related notices (invoices, shipping labels, receipts)
  • To connect buyers and sellers via our matching and notification systems
  • To power AI product detection, listing generation, and automated features
  • To send platform updates, promotional content, and category subscription alerts (you may opt out at any time)
  • To comply with legal obligations and enforce our Terms & Conditions
  • To detect, prevent, and address fraud, security issues, and technical problems
  • To conduct analytics and research to improve our services

For Box Request Pickups, we also use this information to:

  • Schedule pickups and assign drivers
  • Show the driver's live location and estimated arrival time to the customer and to MSP Disposal staff
  • Record proof of pickup (photos, signatures and box counts)
  • Send pickup notifications by push notification, in-app message and email
  • Provide support and resolve questions or disputes about a pickup

3. Sharing Your Information

We do not sell your personal information. We may share data with:

  • Service providers: Payment processors, carriers (logistics), cloud hosting providers, and other infrastructure partners under strict data processing agreements
  • Business partners: Brokers, licensees, and buyers as necessary to facilitate transactions you initiate
  • Legal authorities: When required by law, court order, subpoena, or to protect the rights, property, and safety of MSP Disposal, its users, or the public
  • Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset
  • With your consent: We may share information for purposes not listed here with your explicit consent

Within a Box Request Pickup

  • The customer account that requested a pickup can see the assigned driver's name, phone number, vehicle description and license plate, and the driver's live location while the driver is on the way to or at the pickup location
  • The assigned driver can see the pickup address, access notes and instructions, the on-site contact's name and phone number, and the customer account's company name and phone number
  • MSP Disposal staff who manage logistics can see all of the above and can read pickup chats

4. Data Security

We implement industry-standard security measures including TLS encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure. MSP Disposal cannot and does not guarantee absolute security of your data. You acknowledge that you provide your information at your own risk. We are not responsible for circumvention of any privacy settings or security measures on the platform.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations (including tax and audit requirements), resolve disputes, and enforce agreements. Transaction records may be retained for up to seven (7) years after account closure for legal and regulatory compliance. You may request deletion of your account; however, certain data may be retained as required by law.

Location history: detailed driver location history is deleted automatically after 30 days. A driver's last known position is kept only while it is needed for an active pickup and is deleted within one day after it is no longer linked to one. Pickup photos, signatures, box counts and chat messages are kept for as long as the pickup record is retained.

6. Cookies & Tracking

We use cookies, web beacons, and similar technologies to maintain sessions, remember preferences, analyze platform usage, and deliver targeted content. You can control cookie settings through your browser; however, disabling certain cookies may limit platform functionality. By continuing to use the platform, you consent to our use of cookies as described herein.

7. AI Features & Image Data

When you use our AI Product Detection feature, images captured or uploaded are processed by our AI systems (including third-party AI integrations) to generate product descriptions and identify potential buyers. Images may be stored to improve detection accuracy and platform functionality. You retain ownership of your images but grant MSP Disposal a non-exclusive, royalty-free, worldwide license to use, process, and store such images for platform operations and service improvement. You may request deletion of your images at any time.

Photos you attach to a Box Request Pickup may be analyzed by our AI systems to suggest handling instructions for the driver (for example, the number and size of boxes needed). These suggestions are visible only to MSP Disposal staff and the assigned driver.

8. Third-Party Services

The platform may contain links to or integrations with third-party services. MSP Disposal is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

We use Apple Maps (MapKit and the Apple Maps Server API) to display maps, look up addresses and estimate arrival times, and the Apple Push Notification service to deliver notifications to iOS devices. Addresses and coordinates sent to Apple for these purposes are handled under Apple's privacy policy. In the Android app, we use Google Maps to display maps, Google Play services to determine the driver's location during an active pickup, and Firebase Cloud Messaging to deliver notifications to Android devices. Data sent to Google for these purposes is handled under Google's privacy policy. We also use Amazon Web Services to host the platform and store photos, and Stripe to process payments.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications
  • Data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@mspdisposal.com. We will respond within the applicable statutory timelines (typically 30 to 45 days, depending on your jurisdiction and the complexity of the request). We may require identity verification before processing requests, and we may extend the response period where permitted by law, in which case we will notify you.

Location permission: you can turn off location access for the MSP Disposal app at any time in your device settings. Drivers need location access while a pickup is active so the customer can follow the driver's progress; without it, live tracking and arrival estimates are not available.

10. Children's Privacy

MSP Disposal is a B2B platform intended for business users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. International Data Transfers

MSP Disposal operates globally with infrastructure in the US, Canada, UK, Australia, and Europe. Where we transfer personal data from the European Economic Area (EEA), the United Kingdom, or Switzerland to the United States or other jurisdictions, we rely on appropriate legal mechanisms, including the necessity of such transfer for the performance of our contract with you and, where applicable, the European Commission's Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum. These safeguards are designed to ensure your data receives an adequate level of protection regardless of where it is processed. You may request a copy of the relevant transfer safeguards by contacting us at privacy@mspdisposal.com.

12. Limitation of Liability for Data

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MSP DISPOSAL SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO, ALTERATION OF, OR LOSS OR DESTRUCTION OF YOUR DATA, WHETHER THROUGH BREACH, NEGLIGENCE, OR OTHERWISE. YOU ACKNOWLEDGE THAT YOU PROVIDE DATA TO THE PLATFORM AT YOUR OWN RISK.

13. Changes to This Policy

We may update this Privacy Policy at any time. We will make reasonable efforts to notify you of significant changes via email or a prominent notice on the platform. Your continued use of the platform after any changes constitutes acceptance of the updated policy. It is your responsibility to review this policy periodically.

14. Contact Us

For privacy-related inquiries, contact our Data Privacy Officer at privacy@mspdisposal.com or write to:
MinosTech LLC / MSP Disposal
Columbia, South Carolina, USA
Phone: 803.769.5085